Policies

phone_lady_circle-min     CANCELLATIONS

We understand that sometimes ‘life happens’ and things come up that may require cancelling or rescheduling a hair appointment. You were towed because you didn’t understand all 12 parking signs. You passed out in Bikram Yoga (again). Your energy healer had a last minute opening.  We do empathize with you, but considering the limited amount of time slots available per week, it is best that we have at least 24 hours notice to cancel or reschedule any appointment.  A cancellation with less than a 24 hour notice is subject to a cancellation fee. *Fee will be 50% of the scheduled service. Namaste.

 

concernedman_circle-min     NO SHOWS

…are never cool.  Failure to show up for a scheduled appointment without a courteous notice via an email, call or text gives us the right to refuse any future services with a guest. (Sad face).

 

bike_small-min     LATE TO THE SHOW?

A heads-up is always appreciated and anything under 10 minutes is ok. Anything beyond 10 -15 minutes may end up having to be rescheduled. It is an inconvenience to us and our other guests who have appointments booked with us throughout the day. (Think of the children!) We understand L.A. Expect ‘unexpected’ traffic and plan ahead for parking (we empathize with you on the parking). We just want to make sure you get the time you deserve and the attention to detail in the work we provide for you.

 

We thank you for your understanding and continued loyalty!

Please contact us to cancel, reschedule, or if you have any questions!

(213) 483-8435 | salonfolklore@gmail.com